Help Centre

Welcome to the Elureva Help Centre

We're here to help. Find answers to the most common questions below or contact us directly at care.elureva@outlook.com and we'll get back to you within 24 hours.

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📦 Where is my order? Orders are processed within 1-2 business days. Delivery takes 6-12 business days to the UK. Once shipped you'll receive a tracking email automatically.

↩️ How do I return my order? We offer a full 30 day money back guarantee. Email care.elureva@outlook.com with your order number and we'll sort it immediately.

💳 What payment methods do you accept? We accept all major cards, PayPal, Apple Pay and Google Pay.

📧 How do I contact you? Email us at care.elureva@outlook.com — we reply within 24 hours Monday to Friday.